artificial intelligence (AI) is an expanding field that has the potential to revolutionise the way we live, work, and interact with the world. there has been a surge of new research into AI technology, which has resulted in many exciting developments. one of the areas of interest for AI research that is gaining momentum is natural language processing (NLP). this is the development of algorithms that can understand and interpret human language; this is incredibly important for creating more advanced AI systems that can interact with consumers in a more natural and intuitive way. with the recent advances in deep learning algorithms, NLP systems are becoming more accurate and effective at understanding human language. another promising area of AI research is the development of neural networks. these are computer systems that are designed to copy the structure and function of the human brain. by using these systems, researchers have been able to create AI programmes that can learn and adapt in much the same way as humans do.